Roto-Rooter Plumbing & Water Cleanup

UPDATE: After posting this review, Roto Rooter reached out and apologized and offered to send me back my $300. Thank you. I appreciate the accountability and response. I first want to say, before I say so many bad things about this company, that the two men I dealt with were very, very nice. Roto Rooter sends a plumber to unclog my sewer drain at 9pm on Sunday, thankfully. My toilet and sink are backing up into my tub. He tells me he has to remove the toilet and snake the drain, and it'll be $948, which seems insane but I'm not in my right mind so I approve. He removes my toilet and all of the water goes everywhere until it is pouring through the ceiling in my kitchen and onto the floor. I run upstairs and he's doing nothing to stop the water flowing. I bring him towels. He has no towels

Terrible, sloppy vent install. Crooked, messy, and nothing like professional work. Very disappointing. And this is the front of the house! Update: the install of the water heater was good. The only bad part was the vent. But I painted it and it looks better. But I will have to work on making this look better when the weather warms up. New picture posted.

Roto-Rooter saved the day today. We had a sewer line clog—not a great way to start a Saturday! We called RR and they dispatched Brian within an hour. A supervisor called shortly after and said he was coming, too. Very impressive responsiveness on a weekend. Brian was so friendly and knowledgeable. He diagnosed our issue, explained the problem we were having, and walked me through how he would fix it. Every step of the way he kept me posted on progress and timing. He was fully transparent about the cost and what we wound up paying was very reasonable, especially since it is a Saturday. No pressure or sales tactics. We paid much less than the “names” that advertise on local TV. We could not be happier and are so relieved after a stressful situation. We will call RR from now on for all our ne

I recently had the pleasure of working with Chalana from Roto-Rooter, and I can’t say enough good things about the experience. He did a phenomenal job from start to finish. My shower had a serious issue — there was a snake stuck in the drain, and I honestly didn’t know what to expect. Chalana handled the situation calmly, professionally, and with real expertise. He quickly diagnosed the problem, cleared the clog, and made sure everything was working properly before leaving. He was punctual, respectful of my home, and took the time to explain what he was doing and how to prevent future issues. It’s not every day you run into someone who combines skill, professionalism, and great customer service the way she does. Highly recommend Chalana to anyone needing plumbing work done. He absolutel

These guys are great. This family owned business has been around for a long time and their work proves it. They’re very professional, timely, friendly, knowledgeable and overall great people to work with. Bobby came out to service my property and not only diagnosed the issue but also educated me on the root cause. I would recommend this company to everyone. 10/10.