Rymes Propane & Oil

Tried ordering fuel a week before it was needed. They changed their web ordering and i was prompted to call the office. Fine. I called that Monday first thing. Immediately goes to hold. 35 minutes, no answer. I tried again a few times that day for several minutes each, up to 45 minutes. Tried again Tuesday then Wednesday. Gave up after wasting the 5th call on an hour and 45 minutes of my day. Reached out through their web contact messaging Wednesday afternoon. Waited a few hours then tried the same method again in case I did something wrong. It sent, same as the first time. No answer. Thursday i reached out on Facebook. They finally answered which seemed odd and a bit unprofessional to do over social media. They took the info needed and got my order in. Six days after I initially tried. I

We were customers of Rymes Propane for many years and were always satisfied. Since the transition to Superior Propane, customer service has declined. After being on hold for 25 minutes trying to schedule service for our propane fireplace, I was unable to reach anyone. Due to the lack of responsiveness, we will be researching to switch to another propane provider.

Messed up my parents heating all this season by filling them up with regular oil instead of their kerosene and took ABSOLUTELY No accountability. Completely ridiculous with how long they have been loyal customers. I HOPE They make the right call and switch

Calling trying to order a delivery and am on hold for over 30mins when it’s time sensitive as I don’t want to run out. Customer for almost a year but have to call and pay up front before they will deliver. Seriously poor customer service………

Brand new customer here, just bought our home and have a Rymes propane tank in the backyard so we called them and were given a good rate. No problems here. The issues started when we were told we'd receive another phone call to finishing setting up an account, and to schedule safety field work (someone comes out to check lines for leaks, tank check, etc). I didn't receive a phone call after 5 days so I called and they set up my safety work, great. 24 hours later someone is here trying to deliver propane with no notice. We don't even have a finished account set up yet. I call customer service to tell them why I refused the delivery, and I'm made to feel like an idiot because they "don't require safety checks" and I apparently set up "auto delivery" already... I was unaware. They don't have