Sal's Heating & Cooling, Plumbing & Sewer

I was so appreciative with Sal's for scheduling me for next day service when my thermostat failed. The repair person was very nice and when he couldn't unlock the old thermostat, he declared it faulty, and he offered to sell me one. He was able to get it installed quickly. The cost was $300.00 (wow) for a thermostat and then still to pay the $99.00 service fee, I paid $400 today for a thermostat that costs at most $125.00 in any store i researched. While i appreciate the service, and i appreciate him taking a look at my furnace, i feel that the price was too steep for a thermostat but at that point i was left without a choice if i wanted heat.

Today is Tuesday. Last Wednesday woke up in the wee hours to no heat. Long story short, called during regular hours, tech came out, fixed the problem. He asked some questions that I answered honestly. My furnace was on borrowed time as was my water heater (that I knew). He gave me a quote for both to which I agreed. Today, lead tech calls me at 8:30 AM, arrives at 9:15. We go through everything. Not sure when the other 3 techs showed up, but they were done and gone by 1:45. All were respectful of me and my property, and they explained it all to me and answered all my questions. Yeah, I am very happy! I did business with them when it was just Falls Heating and Cooling and I will continue to use them now that they are Sal's. I do recommend them and will do so to anyone who asks or who tells

My technician was Mark Capitoni, he phoned to let me know his ETA, my appointment time was between 3-5pm and Mark arrived around 3:15, which I was happy with not having to wait an hour or close to the scheduled appointment time. My gas furnace couldn't be repaired, so I had to buy a new one. Mark was pleasant and very personable; he patiently took the time to make sure I understood exactly what equipment I needed and why to complete the job and informed me about the different financing options available as well as providing additional discounts that helped lower the total cost in getting the job done properly.

Called Sals from a reference. They sent a tech out and he camera'd my furnace. Showed me the massive split in my heat transfer. He explained thoroughly my options. Let it run and risk real bad stuff or replace the unit. I replaced the unit. Cody dispatched them out within a week and I had a new furnace installed no issues. Been a few months since the install and everything works perfectly. They are fast, efficient and honest. If you are looking for a review of Sals that isnt AI generated or an angry Customer mad they let their furnace go and dont have the immediate funds to cover, here is your review. The only issue I had with the service was that the guys didn't accept my tip, or the white monster cans I left for them as a gag gift. If you want a cheap service that will leave you hanging

Furnace stopped working mid morning and they were able to schedule a technician to come out same day (hector was SO great!!), he was able to troubleshoot our issue quickly and efficiently. I was very pleased with the expertise and swiftness of response & action and although we needed a new furnace, I felt all of my questions were answered, discounts were applied where applicable, and it was a fair deal. Very satisfied with my experience and will request hector moving forward.