Sean Coakley Plumbing & Heating

Sean Coakley Plumbing had an incredible amount of hospitality, thoughtfulness, and care for the service. They provided both attention to detail with high expertise. I couldn’t be more thankful that I ran across them!

Terrible customer service. Made an appointment a week in a half in advance. Confirmed the day before. Stayed home from work. An hour before plumber was supposed to arrive, the receptionist called to cancel. Asked when we could reschedule, she said she wouldn't be able to discuss rescheduling until the following week. Throughout the scheduling process, receptionist acted like she was running an emergency call center. Lost my business.

It is highly unprofessional to scream, threaten and curse at clients. John came to "inspect" our apartment as part of our co-op board requirements. He spent a total of 5 min in our apartment, 3 minutes of which he texted and took a phone call regarding his next job. He charged us $350 for 5 minutes of his time. He also did not take any pictures until we mentioned it. He then said everything was good and he will let our property manager know. Soon after, our property manager said he recommends we install something into our plumbing which is not required by building code and will cost us $1,200. Our plumber (not John) disagreed and one of our contacts from the Dept of Buildings told us this work was not needed and it only needed in kitchens for dishwashers. When we called John, he proceeded

Wouldn’t recommend requesting any kind of services. The person that answer the phone for this company has no sense of respect for potential clients.

Called this company to initiate a service call for one of my companies buildings. The service girl who picked up was very dismissive. After announcing myself she put me on a 5 minute hold. To only come back and ask what the job entailed and as I started to say it was in the boiler room, she cut me off abruptly and said “we don’t do boilers”. Honestly with all the plumbers in NYC, I didn’t feel it necessary to deal with this type of behavior.