Sears Appliance Repair

I wasn’t happy with the outcome. I paid $400. for parts, recommended by the service tech. Rescheduled, told the tech not to come before a certain time/day. He came anyway, I was not available (ring camera), I had to reschedule. The part he ordered did not fix the problem, at that point he said the machine was done. Not only did he leave the new part that was ordered in the machine but left my laundry room a mess. Carpet was pushed back and water was all over the floor. I’m still waiting for the $400. refund.

LTDR: Never use Sears for any purchase or repair if you can avoid it I'm prefacing this review that David, our final repair guy, was a 9 out of 10. That being said, Sears and LG fridge repair service is an absolute joke and all (i've seen 4) of the technicians admit that. My wife and i would like to rate the company negative stars. The short summary for what occurred: Sears couldn't find the original receipt in their system. They charge $160 diagnostic / service call even under warranty. The repair went from July 2025 until it was completed January 2026. There were approximately 14 rescheduled services for "no show" technicians. 2 of the 4 technicians couldn't complete the work, EVEN if, they had the appropriate equipment on them. They lost the first order for replacement parts. The 2nd or

James was able to get all the old parts out and replaced with the new ones. The washer looks great. Now both the washer and dryer are fixed and ready for more years of work. Very helpful young man

What an obnoxious and unhelpful repairman. He told us we should have used Marcella’s for this repair because they’d offer a better price than Sears. He did not arrive with his truck (he said his truck was elsewhere and that’s why he did not have the springs to make this usually and relatively repair). He tried to sell us a warranty, which we did not request. It was the first time in 30 years a Sears repairman left without making the repair, adding to the cost to us. We are appalled and angry. Sears should be embarrassed at this level on non-service.

Pedro was spectacular. Your service, however, is too AI dependent. When your chatbot tells me I can’t talk to a real person, then your service has major problems.