Sears Appliance Repair

Very disappointed with this so called service. All appointments are handled via AI. You can not speak to anyone. After ordering the part needed and paying for services, my appointment for completion of the job was cancelled and had to be rescheduled for the following week, no reason given just cancelled. The tech finally comes to replace the bad part, he supposedly put the new part in, started it up and there was actually some heat. It ran for about 10 seconds and he said “all good, it’s working” I put wet clothes in and it won’t heat up all the way. I tried to run it with no clothes in it and now there’s no heat at all again. A little while later I noticed that he left the bag that the new part came in. I opened it to find the brand new part still in the bag. 🤬🤬🤬🤬 $350 FOR NOTHING BUT A

This review does not fit for the service I received I did not purchase any appliance, it was a repair diagnostic. The cost to repair the washer was not worth repair. Paid the service call and that was it. My service man was extremely helpful, friendly, a real people person posting publicly that's Google

We thought your technician were wonderful, but because you are not staffed enough we waited several days to get it fixed. That is not the technicians fault, that is why a 5 star review was given. My husband and I are retired so it wasn't a problem, but if we were working that would be a different story.

Nice people but they price gouge. Parts cost $50 on Amazon and they wanted $1,200 I told them be fair and do it for $600 but no they wanted a $125 to come out 15 minutes and tell me my oven thermostat and element would cost me $1200 and a new unit only cost me $2,100. This is not a good service

Was getting discouraged as my appointment was rescheduled 4 times not by me !! Finally repairman came and he was great as usual !! Had my refrigerator supposedly repaired in no time at all. This home warranty and company is a joke . They rescheduled me from Feb. and still trying to! I called to cancel and now they want to charge me close to $100 with $25. Being the cost to cancel. Save yourself the hassle and DO NOT USE THEM !! They come the first time then sell you the warranty then reschedule all the time!!! Customer service is sad. I am going to file a complaint with the Better Business Bureau!