Sears Appliance Repair

Totally UNSATISFACTORY experience with Hai T and Sears Appliance repair (furnace). We were assigned to Sears Appliance repair by our home warranty company. Service Order Number: 13240667 Service Unit Number: 0007084 - The issue with the furnace (not completing the start/firing sequence) was explained to the technician with specific details provided. We waited 2 weeks to get a technician scheduled to look at a furnace that wasn't operating properly in the winter. When the technician arrived, he requested the service call fee, more importantly he would not accept a check with ID (which is actually listed in the payment methods in the email sent by Sears Appliance Repair). The technician DID NOT perform any troubleshooting, just looked at the furnace and said "it is an old system, it nee

Incredible guy. He explained in detail the problem we were experiencing with the heat pump. He also offered some great advice on how to address the problem if ir arose again. He spoke with great authority an we felt very pleased with his knowledge and decorum. You guys have a great asset, KUDO'S. Just an amazing personable guy. WOW.

This review is for the Sears Home Warranty appliance plan. Awful service. You pay in month after month, and when you need a repair: 1. your "repair service window" is 7:00 am to 6:00 pm. You need to take the day off of work to wait for them.... then they do not show. 2. The first time I used their service, they did not arrive until 8:00 pm. The second time I used their service, they no showed 2 consecutive days, and when they showed on day 3, they told me they needed to order parts, and return a week later to install them. (a third day wasted waiting for them) 3. The entire company is automated... you cannot talk to a person (until you want to cancel the policy, then you will search for 30 minutes to find out how to do it. 4. They will charge you the $100 deductible when you mak

Absolutely horrendous service and a superior level of incompetence. Regrettably they are one of the providers for Cynch Home warranty. After wading through at least 4 AI call screening menus, I waited 30 to speak to a live agent . I narrated the story to them as follows: 1. The HVAC system was not working as in not cooling . Made claim with home warranty and they dispatched Sears Appliance repair on July 29 th. 2. On Monday the 11th it did not work again. Technician was dispatched on Wednesday the 13 th. Note to self - service window from 7 am to 6 pm…and two days . Humm … know it’s been hot and high demand .. really, can’t you find a support company with availability. 3. On Wednesday the 13 th around 1 pm the technician from Sears (second time) shows up and stays in his car no

Our technician came for the original diagnosis, ordered the part, and was able to complete the repair. He was punctual, very pleasant, and extremely efficient. It was obvious that he was proud of his work.