Sears Appliance Repair

John was fantastic through and through. The entire process was painless and he even accommodated my night shift sleep schedule and worked without waking me up. He diagnosed and fixed the issue without any issues and was extremely knowledgeable and professional

Polite and efficient and very careful in completing the job. Done via repair policy purchased at time of appliance purchase. Replaced glass inside wall oven door, as it was cracked.

Beginning 10/24/25, 5 separate dates and techs were sent to repair my compactor - 3 of them had no idea of how to do the repair, but ordered parts not needed and had do be returned. The 4th tech, Thomas N., correctly ID’d the problem and ordered the right parts. During the process, 2 appointments were cancelled by Sears with no explanation or lies. Finally, after 4 scheduled dates without fixing the problem, Donald W. was sent and with the part Thomas had ordered and was able to get the compactor working. Donald was knowledgeable and effective; however, the entire process took almost a month with 5 different technicians, 3 unwarranted cancellations, and 7 days of my time wasted while waiting of technicians. Totally unacceptable treatment from a so-called “reliable and trustworthy” company.

Paid $129 for a service call with absolutely nothing done. Technician arrived well after the arrival window, no phone call at all, parked completely crooked in the driveway (took up three spots), and said he was exhausted from his long ride. All of that no big deal, except when I explained what’s going on with the fridge (ice maker is leaking when water is turned on), he gave an exasperated eye roll, did nothing at all to diagnose, suggested it was the ice maker on/off handle (which is operating fine), and then drew me up an ‘estimate’ for a valve part and installation cost that would’ve been more than the cost of a replacement fridge. It seemed to bother him to even be here. I’ve worked in the trades for many years and have huge respect for technicians, but this was an awful experience. A

Tariq was exceptional. On time, clear communication, and did exactly what he said he would need and do to fix our furnance.