Sears Appliance Repair

The repair man Mike was great but the service call overall was worthless. I had already uploaded the model number and serial number just for them to come out and say parts are no longer available. That could have been determined without a service call.

Came out quickly, professional and diagnosed the problem. Unfortunately the cost of the repair wasn’t worth it for an older Samsung refrigerator with the other known issues (ice maker, etc) but the technician gave advice on brands to avoid (aka frequent repairs) as well as brands they don’t see very often.

The service was excellent, Anthony was very helpful and explained what he was doing and seeing. Would highly recommend him and Sears Repair Service.

The technician was prompt and on time for the diagnostic part. He found this problem and ordered the parts to be shipped to the house. The parts arrived on a very short period of time. The technician was rescheduled to come out and install the parts. He had a scheduled day to come out, but it was rescheduled as he reported no one was home. We were in fact home that day. It was rescheduled to a Thursday. He did make it on Thursday. He installed the parts as required. Our ice maker works again. I wish they had a more definitive time to show up other than 8AM to 5PM

Technician was a professional in his work, diagnosed the issue ordered the parts and fixed it. Wish scheduling was faster but no complaints on the outcome.