Sears Appliance Repair

The technician was very kind. He came in and diagnosed the issue promptly. My issue is with the scheduling. Sears sent a text message on yesterday to confirm or cancel the appointment. I canceled it but they did not cancel on their end. They called me about the appointment and I was explaining that I canceled by text, the technician was at my door at the same time.

Our refrigerator freezer wasn’t working properly, so the company we bought the appliance from sent out Sears Home Services. The first technician came out and told us he needed to order parts because our refrigerator was so "new." We then waited 2 months for the parts to arrive. Here’s where it got extremely frustrating: Sears would send an automated text with a specific appointment date. We’d confirm, I’d take time off work, and then they’d cancel the appointment halfway through the very day they were supposed to come. This happened repeatedly for 4–5 months! If you don’t want to be without your appliance for months and deal with endless rescheduling, I do not recommend their services. This experience was beyond disappointing and frustrating.

I have a washing machine that needs to be repaired. I called and someone came immediately. He requested funds before service .I ended up paying for the work to be done and opted to getting the home warranty , I needed to order a part for the washer and it arrived to my house promptly and I was rescheduled for him to come back on 11/18. But no one showed up , nor did they call to let me know they were not coming . WHAT IS THE POINT OF A SCHEDULED APPOINTMENT? This is a very stressful situation to have to be in, with 4 small children and family coming to town . Then I called and spoke with Jemma in customer service person and she states that nothing can be done because the warranty doesn’t take effect until 30 days . I deserve to be communicated all this and not be the one doing all the ca

My appointment was originally scheduled for Nov.4. It was pushed back until DECEMBER 5th the day before someone was scheduled to come out. Did I receive notification? NO! I was finally able to get an earlier time (Nov 8) only to find out they rescheduled that one too! New date is Nov 11th... if this one is rescheduled im definitely canceling. Can't believe we're paying $70/month for this!

I highly recommend contacting Sears Repairs for all of your appliance issues. The technician(Mr. Ed) is OUTSTANDING. He's very knowledgeable and was able to answer all of my appliance questions. Thanks Mr. Ed