Sears Appliance Repair

John arrived 15min after he called. He was prompt to get to work on the older Kenmore Dishwasher. Taking a couple of panels off, running the DW thru some cycles, etc. It performed well, no leaks, no electrical issues noted. He felt the "reset" process had worked. He then cleaned the area of dust, debris, cobwebs, etc. He felt the DW was working strong for its age. He said, "if it gives us trouble again, call us back". Thank You John

Repair man did not fix problem. Did not ask me any questions about what happened. Just looked at the chipped/cracked cook top, called some one and left. Get my warranty claim denied stating that tech said something was dropped on it, water had gotten in to it and shorted it out. NOT True had he asked I would have told him I put a double boiler on. The water boiled out of the pot before I noticed and it made a pop and then there we a chip and a crack in the glass cooktop. Had he turned it on we would see all burners still function. But I don't know if cooking on a cracked glass cooktop is safe.

I recently had the pleasure of working with Rick who truly exceeded my expectations. From the moment he arrived, he was prompt, professional, and courteous. Additionally, he was transparent about costs. He also offered helpful maintenance tips to ensure my appliance stays in good condition. I highly recommend Rick to anyone in need of reliable and trustworthy service. His professionalism, knowledge, and dedication to customer satisfaction are second to none.

New part ordered. Tech came to put it on, took almost 2 hours. Leaking worst than ever. Said he would have to order a part. Didn't have time to fool with it today. That means I will be without a washer for 8 days. I am not happy with your service at all. I have an Assurance warranty.

Rick, the repairman was quick, knowledgeable and efficient. He had to make 2 trips because the service office did not order the part even though I had furnished the model and serial # at the time service was requested.