Sears Appliance Repair

Great communication, polite and friendly, respectful of my time. Was able to troubleshoot and give a temporary fix since the part was unavailable. Sears is lucky to have him.

Super expensive, I found it to be a rip off. I called about getting my oven fixed and told them I suspected I would need a new control board. I asked how much this would cost and they said they couldn't say for sure until the tech was out there but that there average repair costs was $270. There was also a diagnostic fee of $130 but that fee would go towards the repairs if I had the repairs done. The tech identified that it was the control board and quoted me $1015 to replace it. The oven I have is $600 new and in stock at home depot. I declined the repairs and had to pay the diagnostic fee for visit instead. Only leaving 2 stars because the repair technician did fine with his part and I don't think he sets the prices.

Setting up repair visit was easy. Technician was highly competent. Payment was easy. Parts delivery was easy.

Hermon was courteous, efficient, and promptly diagnosed the problem. He was then able to affect a repair. Thus, dishwasher was back in service in about an hour.

Service was on time, quick, and friendly. Hermon was very helpful! My product was under warranty so no additional cost.