Sears Appliance Repair

Dexter was the Technician who did the estimate. He was professional. The cost unfortunately for the work requested was to high. The Customer service dpt. left something to be desired. When you finally got to a person they were cordial but only one followed thru. My appt. was for between 8 & 12. The Technician did not arrive until 2:30. The automated system did not reflect this. The system kept saying they would send a text. This didn't happen . I believe they were texting my landline. I presumed this might be the problem. I tried changing the # with AI finally after getting thru to a person it was updated. At approximately 1:30 I recieved a link telling me the Technician would be here by 11:30! Additionally some of the information I was given when I made the appointment (with a live person

Not sure if you can actually schedule repairs in other states but a physical location does not exist here. This is were the navigation took me.

Arthur did excellent work through my Warranty Agreement repairing my homes furnace and performing the Maintenance needed. He explained the entire process with ease , patience and professionalism. Would like to use his services again when needed..

Omar is very knowledgeable, efficient, and resolved our issue perfectly. He is highly skilled, and we appreciate him. Because of his professionalism, I will consider renewing my service contract.

The service engineer arrived as requested. He fully informed me of the job to replace the malfunctioning electrode. Once the job was completed he cleaned the area and took the leftover debris. Great experience. Would gladly have him return if another appliance malfunctions. Keep up the good work😊