Sears Appliance Repair

My technician was great! Super communication about arrival and the process. Also gave me super helpful tips for taking care of my dishwasher going forward ! Greta job!

This was the second tech to come out for same repair. Tech verified previous tech estimate and when he contacted 2-10 was able to get through and get my deductible reimbursed. He did a great job assist me.

Will never use this company for anything again ! Twice in a couple weeks I tried them first for washing machine and then for my dryer, just wasted $260 just for them to come out and nothing was accomplished. Didn’t even call me to find out the issue for my dryer just showed up . Didn’t have the part needed which was the heating element for my dryer. Labor costs are ridiculous as it would cost $470 for a 10 minute job.

The tech really searched to diagnose the problem. Since it was an unusual situation he reached out to coworkers and did his best to figure out the issue. He was kind and polite and I would recommend him to others.

Through this process, they rescheduled 3 times, all approximately 3 hours into the highly inconvenient 8am-5pm window, before actually coming out and doing the work. The technician Bill was great though.