Sears Appliance Repair

I will never use this company again. I contacted it because my washer/dryer is Kenmore and I thought Sears could best handle the repair. But Sears doesn't really exist anymore. The fee for the visit/diagnostic/estimate is far too high at $230, which wasn't quoted to me in advance. And the repairman told me he could only do part of the job (for $400+) and would have to refer me to another company for the rest of it. I didn't agree to that and found another repair service (Lex Appliance Repair) to do the whole job for half of what Sears was going to charge me just to replace the thermal sensor on my dryer.

Andrei was great. Reliable, professional and very helpful. Seats is lucky to have him and we were lucky he took our service call. Give him a raise. He deserves it!!

The technician got our washer working. He did a great job. Friendly and professional. I'm not happy about the experience trying to get a technician here, though.

Anthony did a Fantastic job! Was great at explaining exactly what was wrong...how he was going to fix the problem & gave suggestions on keeping the fridge running smoothly in the future. Friendly, fairly quick service. Problem fixed!

Mark was very knowledgeable, straightforward, kind and thorough. He carefully & completely explained things to me throughout the course of the visit and left me feeling like I was in good hands with him as today's technician.