Sears Appliance Repair

Technician was very nice, but price for service was high. Price to repair was more than new one. They charged 350.00 for a part I can buy for 35.00. wanted 400.00 for labor for replacing a control panel that would take them less than 30 minutes.

Josh was great. I walked around and talked with him about the electric heat pump. He was very knowledgeable and professional! Would highly recommend!

The tech was spot on with diagnosis and repair, clean cut, and very personable! I would allow him in my home again anytime! Give him a Raise!!!! An asset to your company 🤗

Joshua (our 2nd and 3rd visit) was professional and capable. Our first repairman (Kevin) arrived too late to do anything and committed to ordering part later but did not. We lost a whole week in the process. The Sears tracking system for the appointment was terrible. It had us expecting service first thing each time when service was late in the afternoon each time and the 3rd time it never updated. Not being able to speak with a person and not having any options made it not useful. Very frustrating.

The repair was fine. The problem I had was with your AI, not allowing me to speak to a customer service representative, live agent, etc. Your choices did not offer any kind of contact with a live agent! Another problem I had was I was given several appointments with no cancellation notification on any of the previous appointments as it said in your text that they would let me know one way or the other your AI did not! This was very, very disturbing for me because I waited patiently on three different occasions! JULY 3,8,9 for a no show, no text and no e-mail! If I had been informed by text or in writing some kind of way that you wrote, the the parts were gonna be sent to me I would’ve understood the delay and wouldn’t kept calling the AI to ask when my appointment was! Set appointments we