Sears Appliance Repair

the absolute worst! Do not use! They gave me a time of arrival for my technician that I could track online. So I ran an errand for 10 minutes knowing that I had over an hour to get back and they showed up and left! no phone call no way to contact them other than just a button to reschedule. No callback number. The absolute worst will never use again.

Call these guys if you want to deal with only AI and stupid internet service. I never got to talk to an actual person and they canceled on me in the last hour of the 4 hour window. Unacceptable. Terrible service in a service based industry. Stay away.

Kurt was very communicative and helpful when he came to look at our oven. He was great. It’s frustrating to see how overpriced the company is. Almost $700 to replace a part that can take less than 30 minutes. I get it, you have to pay your people, but $320 labor and $325 for a part that doesn’t cost that much($197) from the manufacturer… no thank you.

Very upset that I scheduled my appointment for 1-5 pm on Wednesday February 4 and the technician called me at 11:30 am saying he was there. When I said that my slot wasn’t until 1 pm and I was still at work, he was very confused but said he would try coming back. I was confused too, and when I got off at 1 pm and went home, I saw my appointment had been listed as a no show. I ended up calling the technician back, asking if he was planning on coming back and he said he would ‘try’ to. At 4:40 I decided to cut my losses and reschedule but I am very upset. And when I tried to speak to a person there is no option to, you have to use the AI program, which is EXTREMELY frustrating when you have a specific problem. All I want is my dryer fixed and now I get to wait another four days.

Greg was very professional and did an excellent job in 15 mts. Very surprised as to how expensive it was. It should not have cost more than $150 to change the belt. They charged $375. They also did not give me the 10% discount the website had promised me.