Sears Appliance Repair

We paid the diagnostic fee and Our issue was not addressed after explaining repeatedly. The worker said our washer is fine and tried to leave. It then messed up again and did the exact thing we explained what the issue was, so we ran back out because worker was still in driveway, only to then be told we have to create a new work order and it’ll be $500 to fix the issue, that he said previously said 5 minutes before, didn’t exist. He then left and our washing machine is still broken. And I’m not able to speak to any live agent, only an AI robot.

I just got to talk to him over the phone (very nice) but my daughter was at the house and explained the issues. He was very professional and polite and got the stovetop working again. Excellent Technician and customer service! Harold was great!!

Harold did a great job. He was here on time and very knowledgeable!

Very professional and knowledgeable. Excellent service!

Tech didn't fix anything. We knew what was wrong because a local tech had told us. We called. Got an appointment scheduled with Sear because the part in question was under warranty. Sears/GE came out and told us nothing was wrong, even though for 3 days, our refrigerator hadn't cooled and our freezer wouldn't freeze. We lost hundreds of dollars in food when we came home from vacation to spoiled food and an unfrozen freezer. "Nothing was wrong. It's not the part that's under warranty. You owe me money now because it's working fine."