Sears Appliance Repair

Both technicians were great. The system used for appointments needs a lot of work. I was reminded about my appointment 3-4 times a day for a week and when the appointment day arrived no one came even though I continued to get messages saying someone was in their way.

Setup appointment over the phone through an AI system. Appointment set for between 8am to 5pm Thursday . I was messaged at 4:45 pm that appointment is rescheduled for 8-5 Saturday. no show again they rescheduled again. I canceled the appointment. I will never use them again. If this is the future of customer service the future is not looking good.

I explained the issue that has plagued my AC for a couple years. The evaporator on the air handler is starting to fail ... It freezes and thaws and overwhelms the drain and causes indoor rain. He never even inspected that issue. He simply hosed the outdoor coil and blamed it in "cottonwood". Now tonight I have no AC again because the evaporator froze thawed and rained in the bedroom. Edit to update: called and informed Sears that the problem wasn't resolved. They offered to send the same technician without charging me again. Well how thoughtful. The problem also is they wanted me to wait until July 6th. I had to wait 3 weeks for this appointment they messed up, and now I have to wait another 2 weeks in hopes they do it right. I'm glad all these other people had positive outcomes, but mine

He was friendly and quick. I didn’t like that a form was emailed to me with my signature I supposedly signed. I asked him if he needed me to sign anything and he said no. So I don’t appreciate him signing for me.

Mitch is my new best friend. He had my GEProfile washer up and running lickety split!