Sears Appliance Repair

Darrell provided excellent service from start to finish. He arrived right on time, quickly assessed the issue with our dryer, and diagnosed the problem almost immediately once he opened the unit. The repair was completed within minutes, and everything was working perfectly again. What really stood out was his professionalism and efficiency. He worked cleanly, made sure everything was in order before leaving, and respected our space by cleaning up after himself. I highly recommend Darrell and Sears Home Services for anyone looking for reliable, fast, and professional appliance repair. A great experience overall.

Refrigerator Door not closing properly. Courteous tech. Knowledgeable. Efficient. Actual labor time was only half hour. Feel pricing was on the high side. The door needed to be taken off and realigned to correct the door sagging.

We've used Sears repair for years without incident, but now that they have apparently gone to artificial intelligence customer service our latest experience was pretty bad. I scheduled to have my GE refrigerator repaired and got a service window of 1 to 5 PM for today. I got one text update at 4:45 PM saying the technician had two more stops and would arrive between 3:45 and 4:00 PM. With no further updates by 5:30 I called and tried unsuccessfully to speak to a human being. The AI assistant I was talking to told me it could do whatever a person could, but when I asked it to contact my technician to find out what the actual status of his arrival time was, it just reset itself and restarted the same AI conversation from the beginning. My technician finally called me at about 5:50 from

Sears labor cost for there technicians are very high. The technician was efficient in his duties. However he arrived 2 hours after his scheduled window. In addition the service although simple was not fixed on the initial day. They do not keep the parts on had and had to be ordered.The part was delivered which was very small and clearly inexpensive in comparison to total cost. I waited a whole day for the completed task to be completed. I cannot say I would use this service again.

Dear Sears Service Team, I wanted to share my experience regarding today’s technician appointment for my Kenmore Dryer. The service window was scheduled for 8:00 AM to 5:00 PM, and I received a call in the afternoon informing me that the technician would arrive around 3:00 PM. However, the technician (Darrell) did not arrive until 4:42 PM. I took the entire day off work to accommodate this appointment, and the delay was quite frustrating. When the technician arrived, he seemed unhappy and was argumentative, despite my efforts to be courteous (offering water, tea, and acknowledging it might have been a long day). At one point, he asked if I wanted to reschedule. For context, the previous technician who serviced my dryer was professional and efficient, making today’s experience even more