Sears Appliance Repair

The technician came out three different times. Ordered parts and only replaced the seal on the dishwasher. The dishwasher is still getting the AE code. Ordered a second part, instead of changing out the old part they told me to try changing the pods we are using and took the new part. Going to get new pods today and run the dishwasher to see if the code comes back. Stay tuned!

He was very good and very accommodating being that I work from home and had to run back-and-forth to a meeting. He quickly diagnosed the issue and made the repairs and was very pleasant.

I can't speak to their work because they never showed up for the appointment, only to receive an AI message 2 hours after the all day time window about rescheduling for a full week later at the earliest. Then getting ahold of a human took calling dozens of numbers to finally get on that let you speak to someone. They also had no ability to do anything other than transfer me to a third party who was only able to put me on a wait list. Beyond frustrating and shows a clear lack of empathy for the customer experience.

I don’t know this technician maybe he’s an extreme expert however he came to my home. Was there less than 10 minutes and the fix was the most expensive fix for a situation that can have 2 to 4 different causes. The machine was not taken apart. We basically turned it on for a sound And said you need the most expensive repair for this particular issue honestly, I want my money back. I’m gonna give you $120 to diagnose a problem that has multiple causes then take the back of my washer off. Make sure it’s not clogged or unplugged you know process of elimination I’m buying a new washing machine but in the back of my head, I’m wondering could it just be clogged somewhere but how would I know the technician did nothing but turned it on and say $566 to fix

The technician, Charles wss very rude. Unprofessional and confrontational. My wife was afraid he was going to kick one of our cats. He left without looking at the spplisnce I. Question. There was a lack of communication from CHW regarding the payment we made, but was refunded without our knowledge which necessitated another payment, which was made but Charles left anyway. We are waiting to hear when we will have a different technician come out