Sears Appliance Repair

I five the technician 5 stars. The 1 star is for the appointment hasle. It took 4 appointments with little to no communication on the app other than technician will be here between 8-5, do you want to cancel or reschedule. The technician Francis was great, knowledgeable and got everything fixed rather quickly so I give him 5 stars. Ai will not let you speak to anyone or escalate to a person. It just repeats the same message over and over again. My guess is sears overlooks their technicians and they cannot possibly get done what is on their schedule. Said thing is sears used to be the best appliance repair company out there.

After Sears missed 2 appointments, Kylen (who diagnosed my Samsung refrigerator problem) finally showed up and fixed it promptly. The fridge was actually misassembled! But dealing with Sears is neigh onto impossible. There was NO way to reach a live person. I received reminders every day from Sears, but they apparently never look at their appointment list. Kylen was not at fault here. This was done via Choice Home Warranty, and they were powerless to contact Sears. Apologies do not cut it. You must change your fully AI system to allow people to get help!

Sears was prompt and on time. Michael did a fantastic job and had ice maker installed and working quickly. My only complaint is that you cannot call them when necessary. There is no telephone number you can call and talk to a live person.

We contacted our warranty company and gave a description of the issue. They assigned it to Sears. I received a text from Sears asking for a model number and description of the problem so that the tech would be prepared with parts and I complied. Then I received a second text with a link. I was then asked for a description of the problem and a picture of the ID plate. I complied. An appointment was scheduled for 2 weeks later with a 9 hour window. At 2:30, I received a text postponing the appointment. It was rescheduled for 6 days later with a 9 hour window. The tech arrived (don't know his name) and seemed annoyed to be there. I was asked what the problem was and I told him. He took a picture of the ID plate. He opened the stove and said they would have to order the part. The appointment

Kylen was very nice and I’m sure quite capable, but after 3 visits and almost $1000 not counting $800 for a warranty that doesn’t take effect for a month, we are no further ahead and the problem has not been resolved.