Sears Appliance Repair

Technician understood our concern that the AC unit was old and may fail during the coming hot season and our desire to do any necessary repairs or replacement. He advised current status and will provide a proposal for possible replacement of unit fails

Worse experience I've ever had with a service agreement. Juan has been to my house 3 times and submitted a request for a new water heater each time. He told me today I just have to wait and it may take 2 or 3 more weeks. That will be 1.5 months without hot water. Sear's AI system sucks!! Can never talk to a real person.

By far this is the worst experience dealing with Sears. I picked Sears because of name recognition. It took about a month to get the part for my oven. The part did not work and literally blew up while the technician was here. The technician had to close out the ticket and I have to start all over again as if this was a new repair. There is no live person to speak to when you call. I am forced to use Sears now because I paid the service fee. After this repair is finally completed, I will never use Sears again. No wonder you have a dying company.

The technician was great. He salvaged my experience. The communication and scheduling was terrible. The fact that you cannot talk to someone directly terrible but mission was the only positive. Administration immigration

Jim came in a timely manner. He was very knowledgeable and helpful. He completed the work on my refrigerator in a satisfactorily time frame. He took photos and explained the issues and how to best care for my unit in the future.... by keeping the coils clean so the compressor works at its best. I couldn't have gotten a more considerate and capable technician. Thank you Sears for sending the best to do excellent work!