Sears Appliance Repair

Ahmed has serviced our drier previously. He is a seasoned veteran who diagnosed our drier’s problem in seconds and then went on to resolve it successfully. Sears/Transformco can use many more experienced professionals like Ahmed. Please note: if the maintenance person, a few days earlier, had diagnosed and resolved the problem as Ahmed did, Sears/Transformco would have saved some unnecessarily replicated fees and we would have saved some precious time.

My technician Marvin, he was extremely professional and resilient, he did not give up and fixed my appliance when 2 other people gave up. He is amazing, two thumbs up to him! Thank you 🙏🏻

Our service technician was very efficient! He was on time and the work was done fast and accurate. He was very professional all the time and explained accurately everything before and after the job was done. We’re very pleased with the work!

The technician was very professional and very experienced but as is the usual for service appointments the arrival time was after 1-5 pm window stated by the person arranging the appointment. At the time I scheduled the service I was told the cost for diagnosing the problem and that there would be additional cost for labor and parts if necessary. If service was agreed to the diagnostic cost would go towards the overall cost. I am still not clear how the amount I was charged was calculated and it was more than I had anticipated since no parts were required. Overall a good experience and I was able to get an appointment on the same day I called.

This AI assistant where if you have an issue that you cannot speak to anybody is crazy. The tech did come and in 5 minutes gave me and estimate of $529.00 , but I received a texed Quote of $329.00. When I confronted him with it, he said that it is all done through their Azi and he had nothing to do with it. I declined the repair and paid the call of $139.00. The worst is that there is no phone number that I can call to speak to anybody. My machine costed $1,200.00 and they are charging me $529.00 to fix a door latch problem??? This is theft in disguise. I use to love Sears, now I do not recomend them. #NOTRUST. #VERYSADCUSTONERSTILL WITH PROBLEM