Sears Appliance Repair

Mr. Leroy was very nice and helpful. He explained in detail the issues with my washing machine that I was not aware of. He took his time and I appreciate that instead of rushing off. I’m an educated woman and he answered all my questions regarding the service. Thank you very much

Jules resolved my issue I called about as well as an issue he observed that I didn't report.. also returned as promised to care for it! I must say that despite the fact I'm very unhappy with Sears scheduling and dispatching practices once technicians like Jules FINALLY get here they're very efficient and professional. It ALMOST makes the hassle worth it!

*****WARNING*****Do NOT use this service if you're employed or have children!! I made an appointment THEY gave me an option of times to choose from. I chose one of the dates and waited. Day of my first appointment the technician shows up WITHOUT the part, this is after emailing and telling the company what the issue was along with screenshots. I had to wait for the part to arrive by mail and then get another appointment. I forgot to mention that even though he didn't have the part or did NO REPAIRS I had to pay for parts and service, (im sure they do this to tie your money up so you are not able get service from anyone else.) I again chose one of the dates available. On the day of my appointment I received a text confirmation of my appointment. The technician NEVER showed and I got a can

Steve was great!! He called me to let me know when he'd be arriving. He was very efficient in diagnosing the problem with my refrigerator, and offered some suggestions. I would highly recommend him!!!

He left the old pump and other garbage in a box on my washing machine for me to take care of. Also was not impressed with the sears system of parts being shipped to customers. The first repair man said he would bring it with him then two service appointments were rescheduled. Won’t ever use sears appliance repair again. Expensive and AI is not working properly.