Sears Appliance Repair

Technician, Skylar, was very polite, thorough and knowledgeable. Would highly recommend your service! Our ice maker repair was covered by a maintenance contract so we didn’t have to pay anything

Our original service tech quoted us $781 to repair a fridge. After 3 more service calls and providing our own wire for the final “repair” he stated that if he would have seen how bad the damage was on the FIRST visit he would have deemed it unrepairable. Two weeks with no fridge, $780 gone, and fighting with AI customer service for a full refund. Do not recommend sears.

0 stars would be more appropriate because Dwayne was no help. He was very combative, challenging every thing I said. He did not stay longer than 6 minutes. His solution to my problem was telling me im using the dry setting wrongly. I got so frustrated, I told him to leave. I had a technician that came a month ago and the experience was 10 times better. I was left feeling a victim of racism. Not a good feeling.

I had no issue with the repair or the technician. The only issue I had was that after my parts came in, my repair appointment was pushed back 3 times and you are not able to talk to an actual person.

I do wish my fridge would have been googled before to let the tech know parts were no longer available for my fridge that is only 7 years old. This could have saved him a trip and me 131 bucks and the fridge is not fixable bc sears went bankrupt and cant get parts anymore. Skylar was very nice but shame on sears for not asking for the model number bf sending someone out. Although i guess that is how they make money is on service calls since they cannot get kenmore parts