Sears Appliance Repair

Extremely rude and left cardboard under the refrigerator was not careful and almost twisted the copper hose behind refrigerator when pushing back in place. Stated it might not work put ice in a bowl and in the freezer....and wait to put food in refrigerator in case it does not get cold. Very disappointed. 7months without a refrigerator. The refrigerator is still not working...the freezer is at 65 degrees and the refrigerator say 37 degrees but is freezing the food. Now the water dispenser is not working nor os the ice maker...

The scheduling process was frustrating as several days were needed for someone to be at home all day. On one of the days after confirming the appointment many times, that morning it was cancelled. Technicians are unreachable and it is near impossible to speak with an actual representative that can help. The technician was knowledgeable and efficient. We purchased a warranty so costs were covered thankfully as it would have been $600+.

Robert took his time to figure out how my snowblower blade was not engaging. A part fell of the blower for the second time in the past few years.(I Had The Part and Gave ItTo Him). The snowblower is now working properly.

Tech was ok although I thought the filters were ordered as well.. especially because LG is a never purchase again appliance. Their customer service AI Samantha is terrible.. appointments canceled or changed with out any notification. Chat option is a waste.. my tech 1st came Aug 19th he finally came Oct 3 .. I will never use Sears again!

Arnold was very knowledgeable and professional. Extremely helpful and fixed my snow blower.