Sears Appliance Repair

After horrible experience with Jerome 1/27, JOSHUA came out 1/29 and expeditiously completed the job. I would definitely recommend Joshua for any HVAC repair. He is courteous, professional, knowledgeable, and friendly. Fantastic work ethic. Sears home repair service customer service was great in addressing my dissatisfaction with Jerome’s attitude and lack of concern for completing the job he was hired to do. Getting through to a live person was challenging, but once I connected problem quickly solved.

This review is not for the specific technician, but for SEARS repair service overall. The lack of communication within this company is WILD. We hired SEARS to repair our dryer. A technician was sent out to diagnose and order the parts needed for the repair. We waited 3 weeks for the parts to finally arrive, at which point SEARS sent out a DIFFERENT technician who called me on his way to say that if he "didn't agree" with the diagnosis that the first tech made, he may not be able to fix our machine. He arrived and looked at the parts that were ordered, unsurprisingly "didn't agree", nor could he get a screw out of the machine to open it so he said he wouldn't be fixing the machine. During the 3 weeks of waiting for the parts to arrive, I attempted to contact SEARS multiple times, but they

We cannot say enough about Mr. Israel’s knowledge, his professionalism, or how personable he is. Quick and thorough, not only did he diagnose the issue, he came up with the plan to get us back up and running quickly. He also provided peace of mind for our family regarding any other unplanned issues that may arise with our common household appliances. Thank you, Mr. Israel! Thank you, Sears!

Israel and his assistant were very polite and courteous. He explained what needed to be replaced and completed the job quickly. Very happy with the service I received.

Is it common to pay for the part AND the labor when you need to order the part to be sent to my home? And, can’t you give a better time window than 7 am-6 pm? (Still waiting for the technician to arrive & the repair to be done.) Calling the phone number listed or doing the chat is kind of futile…it’s just a recording/bot. How do you get to talk to a human being??? (Happy to edit & revise, once I get my fully paid for service completed.)