Sears Appliance Repair

Sears is miserable to deal with. Everything is AI, no humans to talk to. $1k for a fridge repair, a month to get parts. Fridge is working great but now I have a simple error code disabiling front panel function. No water or ice. Already one attempt at fixing it but appts are a week apart. The tech has no autonomy to service without be scheduled. I gave up and am going with a local appliance repair place. I suggest you do the same.

Phillip did an outstanding job repairing our oven. He was very efficient and thorough, and communication with him prior to his arrival and during the repair was excellent. Regards Mike

I would LOVE to have given this experience 5 stars. The service and technician were great EXCEPT he forgot to remove the plastic wrap on the installed electrical panel and when we caught it after he had closed out the ticket, even though he was still here he said he could not remove it.

The Sears Technician notified me that they were going to be earlier by text. They were very punctual and worked at a good pace. The technician definitely knew what he was doing. He was very polite and professional. A little pricey but that wasn’t up to him. His handheld machine gave him the price to charge.

Very good, made sure would run before he left, had minor issue with the replacement hose. Seems there is a check valve inside and the hose is NOT labeled with flow direction and he had to turn it around. Tested, Cleaned up and left.