Sears Appliance Repair

Was very patient with my warranty people and answering all my questions he was also knowledgeable about my dryer and what needed done and what could wait. Will definitely use him again. Please tell him thank you again. My husband and I are leaning towards getting our warranty through sears. I do not like that I could not talk with a person when calling in. I first scheduled for 11-19-2025 I was told at the end of the day I would have to reschedule I did for the next day and again at the end of the day I had to reschedule He finally made it today 11-26 a week from my original appointment. This had nothing to do with the technician so as far as the scheduling department I would give a 0-1 this really needs to be changed!

Service Tech Eric intensely searched for a possible leak. Not finding, he looked to replacie parts. I asked about the cost approximately $1800 or more with labor. The soonest he could be out was 2 weeks. Based on everything, I refused to have it fixed and will be buying a new one. Thanks for all that was done.

Both technicians were great! Troubleshot the electric dryer easily and installation of part, once part received, was smooth. Price paid is part/based on the home warranty contract.

Gene discovered that my icemaker could not be repaired. Together, we also discovered that the ice maker has been discontinued and could not be replaced. I appreciated, took the time to explain what my options were at this point. Very pleasant and knowledgeable guy.

He let us know when he was on his way. He was friendly and knowledgeable. He got the job done quick