Sears Appliance Repair

Do not use Sears!!!! I scheduled a washer repair. Technician came and said I needed a drain pump. He then said the part was ordered to be sent to my home. He took full payment ($$$$) and I waited for a part that after 26 days had not come. When I called, each time I got AI and bots on chat. Appt kept getting moved forward a week. I feel like someone came to my home to extort money from me. I called a local business, and they sourced 5 pumps in minutes. It took the new company 36 hours to repair. I am still trying to get a refund from Sears. They say I cannot have the 129.00 initial fee back, which is not fair since they had no means or intentions of repairing my washer. I am still waiting for the balance to be refunded. The local company was also a third of the cost. After researching Sear

The technicians were great! Friendly and thorough. They had to order parts so it took longer than expected…..WAY LONGER!! I called my home warranty on June 5. I don’t believe the parts were ordered until I called back to see what was happening in early Aug. I had stopped hearing from Sears. The parts arrived Aug 14. The work was completed Sep 10.

After three visits the problem with frost in the freezer still remains. This is not acceptable. If on the first visit the repair person had installed the defroster correctly then the ice would not have melted into a big blob and burned the motor up. Which now Sears wants to charge over $600 to fix when it was your company's fault. It has taken three try to fix our problem. Your organization owes for the two service calls that were needed to fix the mistakes form the first repair. Not to mention the broken ice maker.

Aundray was very proffessional & knowledgeable. He worked tirelessly to complete the work, both times he was here. When he made a mistake, he owned up to it.

Dylan, the technician, was courteous and efficient and got the job done quickly. Sears Home Service is truly horrible to deal with! My parts were ordered and came in the next day. Their system did not recognize the delivery confirmation, so the automated system kept pushing out my appointment. Repeated phone calls were a waste of time because there are ZERO human agents. Everything was “handled” by an AI bot. The experience was terribly frustrating!