Sears Appliance Repair

Technician was very professional and prepared. However, unsatisfied with service because the primary issue was not resolved. The complaint was the dishwasher was not draining and still the dishwasher will not draining after the The technician has left . Service fee completely was wasted.

Outstanding service. Very customer focused, works to understand the issue and how to resolve. Thorough follow-up and check-ins to ensure that replacement parts have been ordered and delivered to customer before return visit.

At the initial visit circuit board ordered. following week circuit board replaced the machine now has power. Now the leak is addressed. Part ordered and another week for repair. That appointment canceled by company due to technician changes in my area. This was the day of appointment and two hours before appointment schedule. Rescheduled a week later and front washer gasket replaced. After putting in the new gasket a larger leak occurred under front of machine. The technician had to use one of my beach towels to clean it up. He did some more tweaking I guess, and was out of the house quickly. He didn’t explain if fixed and did not have me sign off the work being completed. I went in to check found towel on parts box soaking. He had run a rinse and spin cycle that was still going.When th

Randy recognized our oven issues immediately on his first visit. We previously received a misdiagnosis, waiting for parts we didn’t need for 2 months, very frustrating experience. Randy returned 2 weeks after his first visit to put the right parts in. Works great! Thank you Randy!!!!!

The refrigerator is fine. He has no personality at all. Seemed more of in a hurry and not friendly