Sears Appliance Repair

Andy is an experienced serviceman, friendly, efficient, informative and reasonable to work with. He arrived on time, after a quick call to verify that we were at home, and got the job completed within an hour.

Andrew knew exactly what he was doing. He was training another technician today. I was highly impressed with Andrew's patience and details he had for the trainee. There need to be many more Andrew's in this world!

The service man was very professional and efficient. I really appreciated his prompt service.

The tech that was sent was professional & courteous. I was not impressed however with the call center as we did not receive a phone call telling us the tech was on his way (almost making us miss the appointment). The app showing us how many service calls were ahead of us was inaccurate & the ETA was also incorrect. We were told the tech would be there between 8-5 but according to the app, he was to be at our home around 5 AM!

The service provided by Derek S. was good. Dealing with Sears to get an appointment was horrible. Several canceled appointments and not being able to talk with someone is very unacceptable. I don't plan on buying anything from Sears again!