Sears Appliance Repair

I wanted to leave 0 stars. Such a scam! Gave us a window of 1p-5p. Received and update that the tech was set to arrive by 140pm. Well, never happened. The tech “supposedly” arrived at 543pm and didn’t even ring the bell. Just sent a text message saying “no one was home”. Absolutely ridiculous! Do NOT use this company. They do not have a direct phone number to contact. SCAM!

Confessor was here today for the second time to fix the icemaker on my Samsung Bespoke fridge. He replaced a new part that had froze over that we didn’t realize at the first visit. He was very knowledgeable and fixed the issue in a very timely manner. HE was EXCELLENT…however, Sears, your AI system that’s replacing human customer service has failed miserably! I’m praying I don’t have any more issues that I would need to use this company again merely because of the AI system. Sad…

I have to say that the workers knew there stuff and they were very respectful. I give the workers a A +. I have to say dealing with customer service and setting up appointments was a 2-3 star max. Canceled The appointment on me for no reason and they made me wait at home all day to cancel last minute. Only reason why I’m giving the five stars is because the gentleman who came over to my house did a great job

Repairman was able to fix the ice maker without using the parts ordered by dethawing the water line manually. He was very knowledgeable and explained how the mechanism and everything works. Very happy and thankful for the extended warranty!

Mark ordered the rights parts, and Tom knew what to do and did it with top efficiency. Dryer running near silently now. Great team!