Sears Appliance Repair

My repair technician was extremely capable, knowledgeable, and professional. We received a premier experience—representing the best of the Sears Home Services brand. However, the estimated repair costs has forced my wife and I into deciding purchasing a new washer instead.

When your dryer makes a high pitched screaming sound, you want to know what the problem is and have it fixed yesterday. Our Sears Appliance Repair tech diagnosed the problem, showed us the parts needed and prices to order, ordered parts were shipped directly to us and awaited same repair tech who installed in about an hours time. The tech was knowledgeable, worked quickly, was friendly and answered all questions asked. 5 star experience.

Technician was great, company changed my appt then cancelled and rescheduled and has no phone to call them.

Terrible. Called the day of the service to tell me there was am error in my request and I would need to have it resolved before they come out. Why didnt he tell me days ahead? Took off of work for nothing.

I requested the dryer vent be removed and vacuumed as he has a shop vac, he refused. He did run the wash machine but left door closed, so it smelled bad 2 days later. Should it not be cleaner?