Sears Appliance Repair

Broken fridge, scheduled my appointment last Friday. Appointment was supposed to be in about half an hour. Then they rescheduled for a week out without contacting and without my consent. Even better, they don't even have a live person available to speak to. I called 4 separate numbers and you get an AI assistant every time. Garbage company, garbage service. Hopefully the repair portion goes out of business just like the department stores. EDIT: The number they responded with goes to the same automated system that links you to an AI chat bot that can't help. The review stands, garbage company, garbage service, and garbage ethics. They've completely replaced customer service staff with a broken system. Screw Sears.

Mark Lemoine did a fantastic job!! Due to the online scheduling (which he has zero control over) our appointment kept getting moved. We waited nearly a month!! I had previously talked to Mark and decided to call him. I gave him the order number and he showed up the same day!!! The online process of getting him to our house was absolutely terrible!! If would not have had his contact information, there is no telling how long we would have had to wait! Thank you, Mark, for going the extra mile!!

Service was great. He was able to fix the same day with the part on the van. The washer was still under warranty so I didn't have any cost.

Collin contacted me and arrived at the time promised. He and Raymond were very courteous and conducted themselves in a professional manner. The problem was found very quickly and options for repair were explained. The problem was resolved in a very timely manner. I certainly will contact this service for my future repair needs and will recommend to others.

His services were fine, however the idea that the parts quoted is $700 and you can find the parts anywhere online for a fraction of the cost is embarrasing. This has nothing to do with the tech, more of the brazen attempt to basically scam. To add, I'm able to find OEM parts recommended for the repair even at a moderate price still over half of the price quoted. So the tech did what he was paid to do, the $130 dx fee, but the suggested repair cost is why I've rated this 3 stars.