Sears Appliance Repair

Jon, is very k not as well, and very professional had a friendly atmosphere very welcoming. I enjoyed his sharing his knowledge with me in reference to my refrigerator. I would recommend him all the time.

DO NOT GET A SEARS WARRANTY. The company has switched to all "AI" (virtual assistants). There is no way to speak to an actual person. I was charged the $100 service fee in advance of the repair man coming. When he arrived he was unable to proceed until I paid the $100 service fee - I showed him my receipt and my online Visa card which clearly verified that I had already been billed but because he was also using "AI" he had to leave without performing any service. I spent an hour trying to get a live agent on the phone and it wasn't until I selected "billing" that I was able to speak with a person. It is horrible and as soon as my repairs are complete I intend to cancel this service. If I was able to give zero stars I would.

He was very competent and helpful in explaining our situation. He is a very good technician and a credit to your company.

Zach was very thorough. He took his time and solved my issue. Great customer service.

Beware of Sears Home Services. If you can get a technician to your home with the part, you'll probably be fine. BUT if you need help, per the Sears "AI" phone assistant Sears Home Services is an "AI only company and has NO ONE you can speak too". In my case I had an appointment for a technician to come install the part and no one showed. I spent HOURS on their website and on the phone with the AI going in circles. About an hour into the mess the phone AI tells me my scheduled appointment is next week. This was news to me as I had heard nothing from Sears. The AI was able to reschedule much earlier which then begs the question why was the appointment rescheduled for so far out? Very frustrating. I'd cancel and call a local repair company, but, oh yea, Sears makes you pay up front. Admission