Sears Appliance Repair

The technicians are kind and work hard, the scheduling is horrible. I wasted 3 days of work. It took a month from the 1st appointment to actually get repaired. 1st appointment Technican came ordered part, 2nd appointment waited 8 to 5, no show (1st wasted day off of work). 3rd appointment technican comes, 1st technician didnt order all parts (wasted appointment and 2nd day off from work). 4th appointment 8 to 12, called at 12 said they would be there at 1:30, called at 3, sorry noone is dispatched at this time, never showed (3rd wasted day off of work). So I really dont know how to rate this, because Daniel was great. Sears repair service was horrible.

Categorically the worst experience I've had with any repair company. "Fixed" my washing machine only for it to continue leaking. Supposedly willing to return within 30 days free of charge, except when you schedule the follow up they just consistently reschedule you to avoid the work. Entirely AI driven customer service so no ability at all to speak to a human and resolve anything. Do not use them at all. It's a total scam.

Called them to get oven repaired. Downloaded pictures of the oven as well as model and serial number and they came and stayed less than five minutes and charged $139 to tell me it was the main board and it couldn’t be fixed because they don’t make parts for it anymore. I feel they should have known that when I sent pics with model number, serial number and year and told me up front that parts were no longer available for the oven and I wouldn’t have wasted $139 for the service man to stay less than five minutes and after waiting all day for him to come he and then he shows up 20 minutes late. Not satisfied with the service at all. I would steer clear of this company because they take your money knowing up front parts are not available for your appliance.

They did a wonderful job. Cleaned up after themselves and we now have two ovens that work. It is so nice to see people who care about their work. And care about my property. Thanks sears

My technician didn’t actually fix a lot of the problems I had reported on my washer and dryer. For example: the lint screen still doesn’t fit in the slot well. He made a small adjustment which made a minor improvement, but shrugged off the fact that it doesn’t fit well on the fact that it’s a GE. When I asked him what caused my suspension rods on my washing machine to go bad before the machine was even one year old, he simply said the machines aren’t made like they used to be and recommended I buy the extended warranty. I have had a weird stain on several articles of clothing over the past several months that can only be explained by some sort of machine oil coming from the washing machine. He simply said there’s nothing that could be getting oil on my clothes and there was nothing he coul