Sears Appliance Repair

I would give no stars! They were supposed to be here in 11/18/25. Technician called and said he couldn’t service my dryer since his work order said washer. I was rescheduled to 11/19/25. No technician called to cancel or came to my home to do repair. I was rescheduled to 11/25/25. Again no one called or came to my home for repair. I am done with GE, assurant and sears! You cannot get a person. If you do they are not from this USA and you cannot understand them. They refuse to give you to a supervisor to assist in the problem and just keep switching you around. I will definitely be reporting this to the better business bureau and consumer affairs! I paid a lot of money for a 5 year warranty and got nothing for it. I will also be cancelling it and want a full refund.

Over two months waiting for parts. And when they finally arrived the color was wrong. Have a white freezer and they delivered a silver door. It's kept in the garage so I'm not to worried about that.. Now the service technician was A number 1 would recommend him to do all the work on my appliances.

The service center is terrible. Unable to speak to a live person ever is extremely frustrating. This may pusuade me to never use sears service again. The 8-5 window is beyond understanding. The night before, techs must know where they start their day...really?? Totally unreasonable and uncomprehendible in this day and age!! No updates provided ALL DAY! The worst service center ever! You're obviously busy. Hire people who can help the person at home waiting ALL DAY for the service to be performed. Tech was friendly and polite.

Technician arrived on time was friendly and knowledgeable. Explained what he was doing very satisfied.

Wonderful person Avarie did an outstanding job professionally fixed our washing machine