Sears Appliance Repair

Josh was amazing! He diagnosed the issue, ordered parts and repaired my washing machine within a week. He was polite, professional and efficient.

Our experience with Sears was not positive. The first appointment was fine but then we had to wait 7 weeks for a return appointment even though we had already paid for the service. They canceled many appointments without communication. I would not use them again.

The worst appliance shop I've ever dealt with. First off You can't ever get a live person. Everything is done off of AI. So if you have anything out of the ordinary, you will not get a live person or get a resolution. The technician came out off my home warranty and said I had to pay him because it wasn't the home warranty that scheduled him. Which is weird to me because Why would he have came out then? I had another broken dryer that my homewarranty wouldn't cover. So the technician change the heating element in it. Which I paid 400 and some odd dollars for. And my tub no longer moved after he got done. He said he would just add the parts for that on my dryer that I had the home warranty. And scheduled me for 2 weeks later, and never showed up. I can't get anybody to find the account and

Technician never showed up. They canceled appointment stating we were not home. We were not only home but wife was in the front of the house when tech supposedly showed up. Total fail.

David was amazing! He was very knowledgeable and honest. While I’m sad that my appliance couldn’t be repaired due to age, I feel confident that David gave a thorough and honest diagnosis.