Sears Appliance Repair

I called for dryer repair and Tech A came the first time on Jan 2 with a trainee. They diagnosed the problem as Drum rollers and had to order parts. They scheduled to come back in a week and he was a no show. I reschedule by the site and again a no show. He came back in another week and said the parts were the wrong ones. He reorders the rollers and again gets the wrong ones. He blames the parts guy. The next scheduled visit was by a third tech and he said Tech A ordered the wrong rollers twice. He had 4 of the five correct rollers in his truck so replaced them, but also noted that the old rollers were not the problem. It was the blower. He ordered the blower and Tech A came back three days later and replaced the blower which fixed the problem. He then told me it was the trainee's fault th

Horrible service. Brady, the repairperson, told me that there was a hole in my washer hose, but he could not order the part, rather the homeowner had to. I said great, I will pick it up from the local hardware store for him to install. He said that they are not allowed to install parts that the homeowner provides, because it might not be the right part. Um, that is nuts. He then said I still had to pay for his diagnostic fee despite him not being able to fix the washer (although I was happy and eager for him to fix it). Total scam. He also made a visible dent at the top of my machine when opening the front panel.

Re scheduled my service 3 times and finally showed up and bc I have a ticket out for both my clothes washer and freezer and on the washer I described issue as ice maker not working - the repair man had to cancel the entire service. Even though the ticket for a washer. Don’t they have to come and look at appliances anyway to be sure model number see what’s wrong. Could not get any human on phone. Terrible service for paying as much as I did. Shameful.

We needed an urgent repair to our oven as we are getting set to move out of our house. I was able to get a diagnostic appointment the first day that was open for me. Bernie diagnosed the repair, ordered the part needed and set an appointment that allowed time for the part to get here. I got the part the next day (on a Saturday) and I was able to reschedule the installation two days later. Fantastic service!

He did fine with his repair, but when he left he had the old compressor and proceeded to leave a trail of oil across my floor and stain my treated deck. No need to be that careless. He wiped it with a rag but I had to go behind and clean and mop it all up. Not great service and clean up