Sears Appliance Repair

We had a problem with our in-door refrigerator not making ice. Technician was able to resolve the issue and give us the code to reset the freezer should it happen again. But advised we did need new part to actually fix it. The reason for the four star review is that we had booked an appt. a few days earlier, and no technician showed up or called even though we had a confirmed appt. time. Then we got an email that our appt. had past, did we want to reschedule. No apology or discount. So, I would recommend calling, not scheduling online.

ZERO stars. Working with Sears appliance repair to get our dryer fixed has been the biggest hassle. The first person that came out to diagnose the issue broke another part of the dryer. Okay-mistakes happen and they offered to fix that part free of charge. Second visit, repairman showed up at 3:48 when my window was 8-12 and had the part to fix what the first one broke but NOT the heating element which was the original problem. We accepted this as a misunderstanding, paid for the heating element and labor up front (bc apparently that’s the way it has to be done and why the heating element was not ordered after the first visit-which we were never told), and were rescheduled. Day of reschedule, our appointment window comes and goes with no repair person showing up. I semi expected this since

I have had a service order that has been in the works since the end of August, it is now nearing the end of January. Parts have been ordered incorrectly multiple times, or not ordered at all. Techs show up and order the correct part number, then no parts show up. So when the tech shows up, they have nothing to work on and the status of the shipment had been cancelled. We've now gone through the same reordering process 3 TIMES! Reaching anyone for help is literally impossible. The website will show I have an outstanding service order, yet the system claims I have no outstanding appointments. There is no way reach any actual person to figure out what is going on, and the same tech who has shown up to our house multiple times has failed multiple times to call me back for any kind of update. T

Very nice and did a great job getting my frig working. Seeing how three times no one showed up when they were supposed to come. Your service department is bad and can’t get people out to repair. Scott was great both times he came to my house

Duane was an exceptional technician! He completed the wall oven/microwave repair demonstrating his expertise and determination to make sure we were completely satisfied. If be happy to have him on any future service we might need.