Sears Appliance Repair

Boris was exceptional. He was professional, pleasant and extremely helpful. He was able to repair our refrigerator and explained everything as he worked on the repair. He went above and beyond and gave us some advice and helpful tips about our appliances.

I'm not one to write reviews, but what an abysmal service this turned out to be. I felt compelled to share the experience. We needed a warranty repair done to our refrigerator, this is the only company our Lowes Protection Plan would schedule the repair through. We scheduled 3 different appointments across the span of 2 weeks and they cancelled every time with no warning. IF you want to speak to someone about it, you can't. You'll get Samantha, their AI assistant. They are an AI only company with scheduling and customer service. The absolute lack of customer service or any sort of communication from this company was laughable. They're "overbooked" or too busy? No problem, just let us know that so we can take necessary action. It's no wonder Sear's stores went out of business with the boz

Requested service on my washing machine and was sent a tech who services refrigerators. Sounded like the service tech was watching videos on how to work on my machine. He managed to get some error codes off the machine. I was told which one he “believes” was the problem and was told he “believes” the other ones “should” be fine even though he was not sure what one of them meant. He said he would have to dive deeper to know what it meant. Very disappointed. Would not recommend.

Daniel seemed to have no issues installing new ice maker. Not sure if he did the caulking that was recommended. He cleaned up after himself very well. I wish he had taken the bad ice maker when he left, he told me to put in trash.

Andrew was friendly and very professional. He assessed the repair and explained everything in detail as to why my dryer was not operating properly. He was very knowledgeable and made several recommendations on using wool balls vs. dryer sheets, cleaning the vent filter, and other things to do to assist with keeping my dryer efficient. I truly appreciated all that he told me and the customer-service friendly service he provided. He is an asset to Sears Appliance Repair.