Sears Appliance Repair

Sears has been at my house 5 times working on my refrigerator plus 2 no show appointments in the last 3 weeks and it still not working properly it’s 50 degrees in refrigerator side and 45 degrees in freezer side and not making ice or cold but they told me on the 14 th. It was fixed . And American home shield saying they don’t have technicians report to see if it needs to be replaced.!! Which obviously it can’t be repaired correctly and work properly!!!

Ricardo serviced our washer today. He was knowledgeable, efficient and friendly. If he had been our first service person on Nov 10th, our washer would have been repaired promptly, and we wouldn't have been without a washing machine for over two weeks. Also, your phone service is the most frustrating. Never able to talk to a Real person.

Your technician never showed up for the appointment on Saturday, December 13th. Waited all day. Not even a phone call. Your customer service is the worst I have ever experienced. You failed. No stars for you.

Service was excellent by John. My problem was dealing with AI. Repairman was suppose to show up on Monday, i waited the whole day and never did anyone show up. I couldn't even contact anyone, nor did they contact me.

Service repairman was here for less tan 30 mins changed the seal on dishwasher and was gone. Did great job. Only problem had to wait all day since service schedule was 8 am to 5 pm and we were last so got service at 5 pm.