Sears Appliance Repair

The response was great, we received a confirmation before the insurance confirmed the appointment. The tech came to our home, we needed a part. The part had to be ordered, the tech made an appointment to come out again. We received a call that the part was in early, they called and came to fix it earlier than the scheduled appointment. This is the second time we have used Sears for an insurance claim. The first time was after we had the run around from a local tech for almost 6 weeks, we asked for another company and Sears assisted to resolve our issue at that time. They ended up fixing it then, we received the same great service this time too. WE TOTALLY are happy with this company's services and repair team. We won't go anywhere else.

The technician never showed up, my appointment got canceled without notice, automatic phone system was no help until I use AI to find a number to talk to a live agent somewhere in India that told me about the cancellation because there was no technician available and rescheduled it with out asking if the day and time that she was giving me was Ok. Completely disappointed, I was hoping to have a good experience but this is a no go.

Brian (aka Michael) was friendly and knowledgeable. He explained the issue with our range and we determined that fixing it would cost more than replacing it. I personally would have liked a phone consultation to get a possible range of cost BEFORE paying over $100 to learn that repair was ill advised.

Patrick came within the allotted time and was very professional in determining what was wrong with our washer. He even had a spare pump which made it very easy to make a decision to buy new or repair.

We have had the same technician (Micheal) come to our house a couple of times and he is the best! Answered questions, explained what was wrong and promptly fixed our issues we were having. Of course our cats loved the pets and love they received as well. Hope to have Micheal as our technician for any future issues we may run into next!