Sears Appliance Repair

After 4 technicians, (2 from Sears) the tech I had today from Sears finally fixed the problem. He was courteous and efficient. This repair guy genuinely cared about his work. I did wait approx 4 weeks total for Sears to get 2 different technicians to my home location.

Stephen, technician, was excellent. The repair company, not so much. He came, diagnosed problem, ordered part, said it would be here in 3 days and scheduled himself to return 2 days after that. Part came and the company began weekly rescheduling. No ability to talk to a human, the AI bots could not tell me why. After 4th reschedule with no notice I finally found a place on website that said the part had not been ordered. I did finally get thru to 3 different customer service reps on 3 different times to explain I had the correct part in hand. The rescheduling continued due to “part not ordered”. I called the technician who assured me that he would talk to a human. So, 9 reschedules and 1 1/2 months later, after the Thanksgiving holiday, I have my range repaired. If AI bots are our figure-

The service technician who came to check out my heating and cooling system from Sears, he was a great guy. He was very knowledgeable.

Johnny was wonderful! He was very friendly and explained things in layman’s terms . He was very thorough. I’d use Johnny every time something breaks!

I was charged $130 for a misdiagnosis of the issue on my washing machine, and told it would be a $500 repair on top of it. When I got a second opinion, the other person found the problem immediately, fixed it in 20 minutes and charged me $20. So I will not be calling Sears home repair again.