Sears Appliance Repair

First tech said leak. Parts took a month. 2nd tech evaluated. Not a leak. Restricted. So now unit will have to be replaced. Techs ok but this whole experience? Awful. If not for my extended warranty I’d be really aggravated. Inconsistency and delay over holidays was not fun and now who knows when I’ll have a working fridge. This unit? 2 years old. 😕

I do not recommend purchasing the Sears Home Services, I have been dealing with them since September trying to get my refrigerator fixed and to date still nothing, today I found out part was cancelled and when I called again ( I have been calling pretty much weekly to get this fixed and sill nothing) they said they are escalating this matter ( this will be the 3rd time being escalated )and for me to wait another 48 hours and then call back. All they are doing to taking my payments monthly but no service. only gave a one star to be able to post review but it should be no stars

Technician never showed up to service our washer and went ahead and turn in a full report saying he did. Even signed as if we was not gonna ever see the report. Called to have something done about it just to have them say we have set up another app. They never called to do the virtual app. This time around. We never signed anything but looks like he did it for us. Still haven’t got our washer fixed.

Our repair was covered on our extended warranty.Technician was knowledgeable, diagnosed on first trip, ordered part needed and returned when part was delivered to our home. Returned to replace part at appointed time. Quickly got the job completed. Glad for his help.

The service technician, Nicolas, is knowledgeable, efficient and easy going.He had the washing machine up and running while patiently walking me thru the process. Kudos to Sears service for their prompt response to our online service request. We are very pleased with the results and fair pricing.