Sears Appliance Repair

Bezel lock part wasn’t part of the order and instead of the technician explaining it to me, use alien tape to pop it up there and hold it without saying anything I spent $440 for him to rig it half assed and now I have to swallow it and have you guys come out and turn around and charge me another $130 for evaluation don’t think so very dissatisfied. Your AI customer service is a joke and so are you guys if that’s how you get to end your business very unhappy, won’t be using you again.

Trevor was polite and friendly, very professional and courteous. It took a couple of days because they had to order parts, but they kept us informed and returned as soon as the parts arrived to complete the repair. Would certainly recommend them for repairs.

The technician who serviced our refrigerator was outstanding—professional, courteous, and knowledgeable. He represented the company very well, and he’s the sole reason this review is receiving two stars instead of one. Unfortunately, my overall experience with Sears Home Services was extremely disappointing. Due to their contractual agreement with American Home Shield, Sears was unwilling to consider a replacement even when it was clear that the repair process had become inefficient and impractical. The total cost of parts, the multiple service visits, and the inconvenience of being without a functioning refrigerator for more than three weeks far outweighed the cost of simply replacing the unit. Efforts to contact Sears directly for assistance were equally frustrating. The automated syst

Trevor was awesome. Super friendly and helpful. I wasn't charged because it was under warranty.

Treavor called to let me know he was on his way and arrived in a timely fashion. He was courteous, professional and got right to work. He was able to fix our dryer during this first visit. I would recommend Sears Appliance Repair services.