Sears Appliance Repair

My home warranty company scheduled with Sears Appliance Repair after the original contractor failed to repair my dishwasher. They automatically scheduled us for Thursday between 8AM - 5PM. This was not a problem since I was working from home. Around 11 AM on Thursday I got a notification my appointment was canceled and needed to be rescheduled and provided 4 different dates. So I choose the following day. At 3PM I received a call from the technician PHUOC B. stating that I needed to call in and reschedule my appointment because I lived way out there and he didn’t want to work late. I attempted to get a hold of a live agent to submit a complaint with the company but they only offer AI customer service options. Not only do I feel as thought my time has been disrespected but the fact that I w

ABUSIVE THECNICIAN !!! THIS technician from sears home services called phuoc boi AN OLDER MAN came to my house with the purpose to fix my dishwasher while he actually ruined it , letting our appliance out of orders until the next appointments where he would come back again ruin a new thing in the appliance leaving it out of order again until another next appointment that will take several days ! He was very nosy and harassing, every time he came to my house he was asking personal questions that doesn’t apply to the job of his service and during his last visit I was feeling unsafe because he was getting abusive and he took pictures on his phone of my property and a corner where there was my family and my kids photos !!! and he also tried taking a video of me and I tried putting his phone do

Great communication!! Thank you for your fabulous service!! Happy New Year!

Service repair man was great. Very professional. 😁👍

Sears Appliance Repair fixed our KitchenAid dishwasher (not cleaning the top rack dishes) and refrigerator (leak coming from inside near the water filter). The appliances were tested and diagnosed during the first visit. The tech identified the issue with the refrigerator fairly quickly and ordered parts. After running many tests on the dishwasher, the tech told us to change our soap, make sure the filter is clean at all times, run hot water in the kitchen sink before starting the dishwasher cycle, and that newer dishwashers just don't clean as well as old ones (our dishwasher cleaned the dishes well before we started having an issue). After a week of trying all of the above and still having dirty dishes, I asked for a new tech to look at the dishwasher again. The new tech quickly ide