Sears Carpet & Air Duct Cleaning

On Wednesday May 8 2019 we had our carpets cleaned and treated at a cost of $235.00. Upon completion we inspected the five areas and they seemed to be acceptable so we paid the technicians. After returning from shopping we discovered that the carpets were so wet that the surfaces had lifted as much as 3-4" and some edges of the carpet had pulled from the wall. (see photo) When we reported the problem they promised to dispatch a team to assess damage immediately. Shortly after this promise was made a supervisor called and stated that it was normal for carpets to lift and if the carpets pulled from the wall it was because of poor installation not Sears cleaning. I shared with him that the carpets had been cleaned many times before and we never experienced this problem. I then asked him how h

Marvin came out to my house and cleaned the cloth seats of my daughters car. The results were better than expected. The before and after is nearly unbelievable. He did a great job in a short amount of time and I'd use him again in a heartbeat. Thanks Marvin!

I recently had an incredibly disappointing experience with Sears Home Cleaning Services. After purchasing a new home, I scheduled a cleaning service for my appliances (refrigerator, dishwasher, and dryer) for $250. A technician arrived and cleaned behind the dryer, but didn't touch the ductwork — something that should have been included in the dryer cleaning service. At the time, I didn't realize the ducts were left uncleaned, and assumed everything was taken care of by such a well-known company. However, after moving in, I discovered that my dryer wasn’t drying clothes at all. It turns out that the duct, which had not been cleaned, was the issue. When I tried to contact Sears for an explanation or assistance, I couldn't get a hold of anyone. I ended up having to hire a separate duct clea

Great at cleaning services but I would not recommend you have them do any repair work that they suggest you need. I had a dispute with this and it took some time to resolve, but it did eventually resolve. I understand changes have been made to prevent in the future.

The two men that came to my house were incredibly professional and helpful. I had shopped around between several different companies and instantly felt like I made the right decision once they arrived. The office kept in good contact prior to their arrival and they were on time! They also sent a picture of the techs that were coming to my house which made me feel more comfortable. The service was done remarkably quickly and I notice a difference in the carpets. It has been 2 days since the service and all the areas they cleaned have dried well and still look great.